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Privacy statement

We take your privacy very seriously.

We are committed to providing our visitors with a web site that respects their privacy. Canadian law requires that we inform you of what personal information we collect, how we use it, and how we safeguard it.

I. Information Timber Tools gathers or tracks

If you choose to buy products online from our web site at timbertools.com, your purchases will be stored in a shopping cart on a secure server hosted by our E-commerce partner, Canada Cart. The first time you go through our checkout, you will be given the opportunity to register as a user. It is not necessary to register as a user to purchase products from the web site. However, registering as a user and logging in while using the shopping cart will enable the shopping cart to calculate your shipping charges.   For you to order goods, the web site will require your name, billing and shipping address, telephone number and e-mail address. The web site will not be able to calculate your shipping costs until it has this information. However, at any time you can view our shipping charges here. When you approve the total amount of your purchase, you will then be taken to a secure page hosted by Canada Cart, where you will be asked for your credit card information. 

II. Use of the information Timber Tools gathers/tracks

The goal of Timber Tools' online store is to provide you with the convenience of purchasing our products online. To do this, we need to collect personal information from you. This personal information is collected for the purposes of communicating directly with you about your purchase if necessary, and to ship you the product.  We need your credit card information in order to collect payment for items you purchase. We may also use the information for product monitoring, product/service improvement and the evaluation of advertising campaigns. We never sell or redistribute personal information.

III. Information Disclosure

Unless you consent in writing thereto or unless disclosure is required by law, Timber Tools will not disclose any personal information pertaining to you, to any party other than:

  1. An agent or credit agency retained by Timber Tools to collect any overdue amounts owed to Timber Tools by you;
  2. Administrative personnel of Timber Tools, provided that the personal information is released to such personnel solely for Timber Tools's internal administrative purposes;
  3. Any Timber Tools agent or contractor requiring such personal information for the sole purpose of permitting the provision to you of the Service to be provided by Timber Tools pursuant to the terms of the Service Agreement; and
  4. As may be required by any binding law or government decree.

IV. Security Against Information Loss, Theft

Timber Tools has security measures in place to attempt to protect you against the loss, misuse and alteration of any personal information that is under our control. In all cases, your information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required. Only authorized employees who have a need to know your information for the purposes described in this policy have access to the information you provide.

Timber Tools is not liable for any illegal use of your personal information that is beyond our reasonable control.  We advise that after making a credit card payment, you should log out of your browser to ensure that others cannot access your personal information and correspondence, especially if you share a computer with someone else or are using a computer in a public place like a library or Internet café.

V. Privacy related complaints

If you believe that Timber Tools has not complied with its Privacy Statement with respect to your personal information, you may write Timber Tools at the postal or e-mail address indicated below.

In your letter please describe, in as much detail as possible, the manner in which you believe Timber Tools has not complied with its Privacy Statement. We will investigate your complaint promptly.

Also, please note that Timber Tools is not responsible for the content or privacy practices of non- Timber Tools web sites to which we may link.

Timber Tools
11 Church St., RR #10
Brampton, Ontario L6Y 0J5

Phone: (416) 675-2366
E-mail: sales (-at-) timbertools.com

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