We are committed to providing our visitors with a web site
that respects their privacy. Canadian law requires that we
inform you of what personal information we collect, how we
use it, and how we safeguard it.
I. Information Timber Frame Tools gathers or tracks
If you choose to buy products online from our web site at
timbertools.com, your purchases will be stored in a shopping
cart on a secure server hosted by our E-commerce partner, Canada
Cart. The first time you go through our checkout, you will
be given the opportunity to register as a user. It is not necessary
to register as a user to purchase products from the web site.
However, registering as a user and logging in while using the
shopping cart will enable the shopping cart to calculate your
shipping charges. For
you to order goods, the web site will require your name, billing
and shipping address, telephone number and e-mail address.
The web site will not be able to calculate your shipping costs
until it has this information. However, at any time you can view
our shipping charges here.
When you approve the total amount of your purchase, you will
then be taken to a secure page hosted by Canada Cart,
where you will be asked for your credit card information.
II. Use of the information Timber Frame Tools gathers/tracks
The goal of Timber Frame Tools' online store is to provide
you with the convenience of purchasing our products
online. To do this, we need to collect personal information
from you. This personal information is collected
for the purposes of communicating directly with you about your
purchase if necessary, and to ship you the product. We
need your credit card information in order to collect payment
for items you purchase. We
may also use the information for product monitoring, product/service
improvement and the evaluation of advertising campaigns. We
never sell or redistribute personal information.
III. Information Disclosure
Unless you consent in writing thereto or unless disclosure
is required by law, Timber Frame Tools will not disclose
any personal information pertaining to you, to any party other
than:
- An agent or credit agency retained by Timber Frame Tools to collect any overdue amounts owed to Timber Frame Tools by you;
- Administrative personnel of Timber Frame Tools,
provided that the personal information is released to such
personnel solely for Timber Frame Tools's internal
administrative purposes;
- Any Timber Frame Tools agent or contractor requiring
such personal information for the sole purpose of permitting
the provision to you of the Service to be provided by Timber Frame Tools pursuant to the terms of the Service Agreement;
and
- As may be required by any binding law or government decree.
IV. Security Against Information Loss, Theft
Timber Frame Tools has security measures in place
to attempt to protect you against the loss, misuse and alteration
of any personal information that is under our control. In all
cases, your information is retained in secure facilities, protected
from unauthorized access and kept only as long as is reasonably
required. Only authorized employees who have a need to know
your information for the purposes described in this policy
have access to the information you provide.
Timber Frame Tools is not liable for any illegal use
of your personal information that is beyond our reasonable
control. We advise that after making a credit card payment,
you should log out of your browser to ensure that others cannot
access your personal information and correspondence, especially
if you share a computer with someone else or are using a computer
in a public place like a library or Internet café.
V. Privacy related complaints
If you believe that Timber Frame Tools has not complied
with its Privacy Statement with respect to your personal information,
you may write Timber Frame Tools at the postal or
e-mail address indicated below.
In your letter please describe, in as much detail as possible,
the manner in which you believe Timber Frame Tools
has not complied with its Privacy Statement. We will investigate
your complaint promptly.
Also, please note that Timber Frame Tools is not
responsible for the content or privacy practices of non- Timber Frame Tools web sites to which we may link.
Timber Frame Tools
11 Church St., RR #10
Brampton, Ontario L6Y 0J5
Phone: (416) 675-2366
Fax: (416) 675-4242
Email:
